Technical Support
Multi-channel technical support, from desktop usage to enterprise deployment, full-process support
Support Channels
Choose the most suitable contact method, we will in working hours as soon as possible response
Email Supports
- Email: sales@uglypear.com
- Suitable for detailed issues and file attachments
- Response time: working days 24 hours
- Please attach version number and problem screenshots
Phone / WeChat
- Phone: +86 13002004554
- (WeChat), can scan QR code add
- Suitable for urgent issues and pre-sales consultation
- Response time: working hours instant answer
- Link: wa.me/8613002004554
- Suitable for overseas customer communication
- Supports text, image, file transfer
- Response time: working hours instant reply
Working Hours
- Monday to Friday 9:00 - 18:00 (Beijing time)
- Weekend and statutory holidays rest
- Non-working hours email can normal send
- For urgent matters please email title note
Service Content
Covering four product forms complete technical support system
- Desktop version use consultation — install, configuration, subscription, Format Support, resource usage and other issues consultation
- Server version deployment supports — Docker/PyInstaller deployment, systemd/supervisor configuration, compliance framework adapt
- Enterprise version architecture consultation — Docker Compose/K8s orchestration, HPA scaling, MinIO storage configuration, monitoring alert
- SDK integrate technical support — C ABI interface note, ctypes/FFI Integration Example, 6 pre-compiled platforms library selection
- Compliance Consulting — NIST CSF 2.0, FedRAMP, FISMA, Section 508, GDPR and other compliance framework adapt verification
Common Question FAQ
Below is user consultation frequently asked questions and answers
Supports which file format?
SmartSlim supports 10 categories 40+ file formats: image 9 types (PNG/JPEG/GIF/WebP/BMP/TIFF etc.), PDF, OFD, XPS, Word 5 types, Excel 6 types, PPT 4 types, video 8 types, audio 7 types, text 7 types. Specific Format List see Format Support.
Desktop version Free Version what limitation?
Free Version limitation: image single file ≤ 5MB, documentation single file ≤ 10MB, 10 compressions per day opportunity. Subscription month monthly version ($9.9/month) or year monthly version ($98/year) can remove all limitation.
Whether supports On-Premises Deployment?
Supports. Server version and network versions can all fully On-Premises Deployment, all component runs locally, data stays within domain, does not rely on any external cloud service. MinIO provides private object storage capability, S3 API compatible.
Whether supports federal compliance standards?
Fully aligned. Covers U.S. federal compliance frameworks including NIST CSF 2.0 (Govern, Identify, Protect, Detect, Respond, Recover), FedRAMP (Low/Moderate/High baseline), FISMA (NIST SP 800-53 control alignment), Section 508 (WCAG 2.1 AA accessibility), and NIST SP 800-171 (CUI protection). Also aligns with ISO 15489 records management and supports GDPR data protection requirements. Provides ARM64 pre-compiled library. See Federal Compliance Solution.
SDK how to integrate?
Rust compression SDK provides standard C ABI interface, 6 pre-compiled platforms dynamic library (.so/.dylib/.dll). Can via Python ctypes, Node.js FFI, Java JNI, Go cgo and other methods to call. Integration Example can contact technical support obtain, includes progress callback, batch directory process, memory security release, etc. example code.
PDF Compression depends on what?
PDF Compression based on Ghostscript, qpdf, pngquant, jbig2 etc. mature open-source toolchain implement, perform downsampling and re-encoding on image streams encoding, clean up redundant objects. Rust engine responsible for scheduling and quality assessment, all depends on with product packaged together, no user additional install.
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